Support
Allowing customers to continue to focus on what matters most: making discoveries and breakthroughs.
CRi is committed to providing superior service and support to our customers, allowing customers to continue to focus on what matters most: making discoveries and achieving breakthroughs. CRi has assembled an extensive repository of helpful information to support its products. If you have questions or a request, please do not hesitate to contact us:
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Online
Fill out the support form and a CRi representative will contact you.
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Phone
Call us at +1 (781) 935-9099. Press 5 and then select your particular product. Our regular business hours are Monday to Friday, 8:30 A.M. to 5:30 P.M. EST. If you leave a message, we typically respond within 24 hours.
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Email
Please email us at techsupport@cri-inc.com.
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Submit your Images
CRi will gladly assist you with troubleshooting or critiquing images acquired with your CRi imaging system. Please follow the prompts to upload your images. Please document all related pertinent information that is requested in the form fields.
